"My goal is to create a safe space where one can thrive and overcome challenges in their journey of transformation."
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Umme Salma
Umme Salma
Independent Mental Health Consultant
Independent Mental Health Consultant
Psychologist, Psychotherapist, Child and Adolescent Psychologist, Counsellor.
Certified Practitioner - NLP, ACT, CBT, SFBT.
FAQ
FAQ
1. How do I book a counselling session?
1. How do I book a counselling session?
You can easily schedule your session through our Calendly booking system. Just select a convenient time slot on our [Appointments Page] and choose between a free or paid session.
2. How do I pay for my session?
2. How do I pay for my session?
Paid sessions can be securely booked using Razorpay at the time of scheduling. You’ll receive an instant confirmation once payment is processed.
3. What’s the difference between free and paid sessions?
3. What’s the difference between free and paid sessions?
Free sessions are short introductory consultations (usually 15–20 minutes) to understand your concerns and guide you toward the right approach. Paid sessions (typically 45–60 minutes) are full counselling sessions focused on deeper therapeutic work and strategies.
4. What platform are the sessions conducted on?
4. What platform are the sessions conducted on?
All sessions are conducted online via Zoom or Google Meet. You’ll receive a secure meeting link in your confirmation email after booking.
5. What if I face a technical issue during booking or payment?
5. What if I face a technical issue during booking or payment?
If you encounter any issue while using Calendly or Razorpay, please email support@mendmindz.com. Our team will respond promptly and guide you through resolving it.
6. Can I cancel or reschedule my session?
6. Can I cancel or reschedule my session?
Yes. You can cancel or reschedule your appointment up to 1 hour before the session via your booking confirmation email or by contacting support@mendmindz.com.
7. What is your refund policy?
7. What is your refund policy?
Refunds are available only if cancelled at least 1 hour before your scheduled session.
No refunds will be issued for missed sessions without prior notice.
However, you can request to reschedule your missed session for another convenient time.
8. What if I don’t show up for my appointment?
8. What if I don’t show up for my appointment?
Unfortunately, no refunds are issued for no-shows.
But you can email support@mendmindz.com
to reschedule your session once, subject to therapist availability.
9. Are my sessions confidential?
9. Are my sessions confidential?
Absolutely. All discussions during your counselling sessions are strictly confidential and handled in accordance with ethical and professional guidelines.
10. What if I’m in crisis or need urgent help?
10. What if I’m in crisis or need urgent help?
MendMindz counselling sessions are not intended for emergencies.
If you’re in immediate danger or feeling suicidal, please reach out to your local emergency number or mental health helpline right away.
11. Who will I be speaking with?
11. Who will I be speaking with?
Our sessions are conducted by qualified, trained psychologists who specialize in evidence-based counselling and emotional wellness.
12. Can I contact my therapist between sessions?
12. Can I contact my therapist between sessions?
For any follow-up or non-emergency queries, you may email support@mendmindz.com , and your message will be directed appropriately.
For therapeutic discussions or new issues, we recommend scheduling another session.
13. What if I have another question?
13. What if I have another question?
If your question isn’t covered here, please write to support@mendmindz.com — we’re happy to assist.
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